How do I make a call?
After you have purchased a plan, call one of our
Access Numbers. When prompted, dial the number you want to reach (including 1 + the area code).
How can I contact you?
Use our
contact form for help with your account or to answer any questions you might have. We do not provide telephone support in order to keep our costs and rates low.
Do you really offer unlimited calling to Canada?
Yes. You can call Canada from the US for as many minutes a month as you would like.
What happens if I go over my monthly minutes to the US?
You can continue to make calls if you go over your monthly minutes, but those calls will be charged at a rate of 1.9 cents per minute (in USD). You can make up to $10 worth of additional calls outside of your packaged minutes. You will see a separate charge on your statement for additional minute calls.
If you are going to need a lot more minutes than the plan you signed up for, we recommend that you upgrade your account. See below for details on how to upgrade.
Why was I billed from Free Call Planet instead of Call USA Canada?
Call USA Canada is a service of Free Call Planet, and our billing is handled under the Free Call Planet name.
Why was I charged twice in a month?
Call USA Canada services have a recurring monthly charge - which means we charge you every month for your monthly service fee for that upcoming month. We also charge for any additional billable calls you have made from the prior month
Can I change my plan?
Yes. You can upgrade or downgrade your monthly plan by submitting the
contact form.
Please include your account number and the plan you want to change to. If you are upgrading in the middle of your month, you will be charged the difference between your current plan and your new one.
How do I cancel my account?
You can cancel by sending an email to
cancel@callusacanada.com. Please include your account number.
If you know that you want to cancel your account before it renews again, please email us several days before the renewal date so we can process your request on time. You will still be able to make calls for the remainder of your month.
Why can't I access your service through a local or toll free number in the United States?
In order to keep our plans at rock-bottom rates, we need to keep our costs low. This means that we only offer a few access numbers to our service in the US.
Do my unused minutes roll over from one month to the next?
No. Your minutes will not carry over from one month to the next.